Effective Date: 20/12/2024

At Plumbsafe, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our mobile application (the “App”) and our website (the “Site”). By using Plumbsafe, you agree to the collection and use of information in accordance with this policy. By using Plumbsafe, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Information We Collect

When you use Plumbsafe, we collect various types of information to provide and improve our services. This information includes personal data, usage data, and device information. Below is a detailed overview of the types of information we collect and how we use it.

1.1 Personal Information

When you register for and use Plumbsafe, we may collect personal information that can identify you, including but not limited to:

• Name: We collect your full name to create your user profile and personalize your experience within the app.
• Age: Your age helps us to understand our user demographics and ensure compliance with age-related regulations.
• Location: We collect your geographical location to provide location-specific content and services, such as connecting you with local plumbing experts.
• Email Address: We use your email address for account verification, communication purposes, and to send you important updates and notifications.
• Profile Picture: If you choose to upload a profile picture, we will store and display it as part of your user profile.

1.2 Usage Information

We collect information about your interactions with the app and the features you use, including:

• Tutorials Viewed: We track the tutorials you access to provide you with personalized recommendations and improve our tutorial offerings.
• Codes Searched in the Code Book: We log the codes you search for to help us understand user needs and enhance the functionality of our Code Book.
• Feedback Provided: Any feedback you submit is collected to help us identify issues, improve the app, and enhance user satisfaction.
• In-App Purchases Made: We collect information about the premium features you purchase to manage subscriptions and provide customer support.
• Messages Sent Through the Chat/Messaging Feature: We store your communications with our support team to address your inquiries and improve our support services.
• Notifications Received: We track the push notifications you receive and interact with to ensure you are up-to-date with the latest information and updates.

1.3 Device Information

We may collect information about the device you use to access Plumbsafe to ensure compatibility and optimize your experience, including:

• Device Type: Information about your device type (e.g., smartphone, tablet) helps us to provide a seamless user experience across different devices.
• Operating System: We collect data about your operating system (e.g., iOS, Android) to ensure the app functions correctly and efficiently on your device.
• Unique Device Identifiers: We use unique device identifiers to track app usage and gather analytics to improve our services.
• Mobile Network Information: Information about your mobile network helps us troubleshoot connectivity issues and enhance app performance.

1.4 Log Data

Whenever you use our service, we collect log data which may include:

• Internet Protocol (IP) Address: Your IP address is collected for security purposes and to provide location-based services.
• Browser Type: Information about your browser type helps us understand how users interact with our web-based features.
• Browser Version: Browser version data allows us to ensure compatibility and provide the best possible experience.
• Pages of Our Service That You Visit: We track the pages you visit within our service to understand user behavior and improve our content and navigation.
• Time and Date of Your Visit: This information helps us analyze peak usage times and optimize our services accordingly.
• Time Spent on Those Pages: Understanding how long users spend on certain pages allows us to identify popular content and areas needing improvement.

1.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our service, including:

• Session Cookies: These cookies are used to operate our service and maintain your session while you navigate the app.
• Preference Cookies: These cookies remember your preferences and settings to enhance your experience.
• Security Cookies: Security cookies are used to protect your data and ensure the security of our service.
• Advertising Cookies: We may use advertising cookies to deliver relevant ads and measure their effectiveness.

2. How We Use Your Information

At Plumbsafe, we use the information we collect for a variety of purposes to provide, maintain, and improve our services. This section outlines in detail how we use your personal information, usage data, and device information to enhance your experience with our app and ensure it meets your needs effectively.

2.1 To Provide and Improve Our Services

We use your information to deliver and improve the core functionalities of Plumbsafe:

• Profile Creation and Management: We use your name, age, location, and email address to create and manage your user profile. This allows us to personalize your experience and provide you with relevant content.
• Access to Tutorials: By tracking the tutorials you view, we can recommend additional tutorials that might be useful to you. This helps you overcome plumbing challenges more effectively.
• International Plumbing Code Book: We use your search data within the Code Book to enhance the search functionality and ensure you find the specific codes you need quickly and accurately.
• Feedback Processing: The feedback you provide helps us identify issues, understand user needs, and make improvements to the app. This ensures we continue to offer a high-quality, user-friendly experience.
• In-App Purchases and Premium Features: We process information about the premium features you purchase to manage your subscriptions, provide customer support, and deliver the additional services you pay for.
• Chat/Messaging Feature: Your messages to the admin are used to address your inquiries, provide support, and improve our customer service.
• Push Notifications: We use your interaction with notifications to ensure you receive timely updates and important information about the app.

2.2 For Administrative Purposes

We use your information to manage and operate Plumbsafe efficiently:

• User Account Management: We manage your account details, including creating, editing, and deleting user accounts, to ensure a seamless user experience.
• Payment and Subscription Management: Information about your in-app purchases is used to process payments, manage subscriptions, and provide support related to billing issues.
• Report Generation: We generate reports based on app usage, feedback, and user activity. These reports help us analyze app performance, understand user behavior, and make data-driven decisions to improve our services.
• Content Management: We use your interactions with tutorials and the Code Book to manage and update the app’s content, ensuring it remains relevant and helpful.
• User Role and Permission Management: We manage user roles and permissions to control access to different features of the app, ensuring that each user has the appropriate level of access based on their role.

2.3 For Communication

We use your information to communicate with you effectively:

• Responding to Inquiries: Your contact information and messages are used to respond to your inquiries, provide technical support, and address any issues you may have with the app.
• Sending Updates and Notifications: We use your email address and push notification preferences to send you important updates about the app, including new features, security updates, and changes to our policies.
• Promotional Communications: With your consent, we may send you promotional materials and offers related to Plumbsafe and its premium features. You can opt-out of these communications at any time.

2.4 To Enhance Security

We use your information to enhance the security of our app and protect your data:

• Monitoring and Preventing Fraud: We monitor app usage and log data to detect and prevent fraudulent activities, unauthorized access, and other security issues.
• Securing Your Data: We use your device information and unique identifiers to implement security measures that protect your personal information from unauthorized access, use, or disclosure.

2.5 For Legal Compliance

We may use your information to comply with legal obligations:

• Responding to Legal Requests: We may use your information to respond to legal requests, court orders, and law enforcement inquiries, as required by law.
• Compliance with Regulations: We use your information to ensure compliance with applicable laws and regulations, such as data protection and consumer rights laws.

2.6 For Business Transfers

In the event of a business transfer, such as a merger, acquisition, or sale of assets, we may use your information to facilitate the transfer:

• Transfer of User Data: Your personal information and usage data may be transferred as part of the transaction to ensure continuity of service.
• Notification of Changes: We will notify you of any changes in ownership or use of your personal information and explain any choices you may have regarding your information.

3. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.

4. Your Choices

4.1 Account Information

You can update, correct, or delete your account information at any time by accessing your profile settings. If you wish to delete your account, please contact us at [Insert Contact Information].

4.2 Communication Preferences

You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. You may also adjust your notification preferences in the App settings.

5. Children’s Privacy

Plumbsafe is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site and App. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:plumbsafe@mail.com here.